Privacy Notice & Cookies

At, we recognise and respect the importance of protecting the privacy of our customers. 


This Privacy Notice describes how and Obsidian Rock Limited (“we”, “our” or “us”) collects and processes personal information about you through and associated mobile apps and software. This notice also covers how we use and protect your information as well as your rights in relation to your data. 


Personal information is information, or a combination of pieces of information, that could reasonably allow you to be identified. This Privacy Notice applies to all personal information about you that we collect or process. 


Personal information we collect 

We collect personal information about you from a variety of sources, including: 


  • from you directly such as when you contact us or sign up for an account; 
  • from information we generate about you in the course of our relationship with you; such as data collected from cookies and other similar technologies which is described in our cookies policy; and 
  • from information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).

    We also may collect information about you from vendors or service providers registered on our site. 

    We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies. 


Information we collect directly from all users 

The categories of information that we may collect directly from you include the following: 

  • Personal details e.g. name, date of birth; 
  • Contact details e.g. phone number, email address, postal address, billing address or mobile number; 
  • Account details e.g. username and password; 
  • Communications e.g. when you participate in message boards or forums, participate in polls or surveys, write a review or contact us with a question, comment or request; 
  • Event details e.g. what event you are looking to arrange; 
  • Questions e.g. When you post questions to us or to vendors; 
  • Financial details e.g your bank account details, credit/debit card number.

Information we collect directly from vendors 


The categories of information that we may collect directly from you include the following: 


  • ID documents e.g. drivers licence or passport; 
  • Your photograph; 
  • Proof of your company or service e.g. company registration details, service(s) that you will be providing, evidence of events run etc.; 
  • Financial details e.g. your bank account details, credit/debit card number.

Information we collect about your use of the Services 


Below are examples of the other categories of information that we may collect: 


  • Technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system; 
  • Information about your usage of our Websites and Apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, and the pages you access before and after accessing the Services; 
  • Information that we generate as a result of your use of the Services e.g. our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services; 
  • Recordings of calls you have with our customer service agents

Information we collect from other sources 


Below are examples of the categories of information we may collect from other sources: 


  • Personal details e.g. name; 
  • Business details e.g. Trading name, legal name, directors; 
  • Contact details e.g. phone number, email address, postal address or mobile number; 
  • Details about advertising preferences e.g. products purchased, interaction with online advertisements; 
  • Publicly available background information e.g. bad press or reviews on other sites about the service(s) you or your company provide 
  • Unsolicited complaints from third parties about you or your company; 
  • Technical information about the delivery of emails, SMS and push notifications 
  • Details of work being completed on your behalf by an alternative service provider

How we use your personal information and the basis on which we use it 

We may use your personal information for the following purposes: 


Identification and authentication 


We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your personal information. This is so we can comply with our contractual obligations to you. 


Operating our Services 


We process your personal information to provide the Services you have requested. This is so we can comply with our contractual obligations to you. 


Improving our Services 


We analyse information about how you use our Services to provide an improved experience for the users of all our Services. We may use your data for product testing and development, site analytics, and surveys to improve our Services. It is in our legitimate interest to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them. 


Preventing Fraud 


We analyse your information to detect fraudulent activity, including but not limited to creating new accounts for banned users and posting fake feedback. It is in our legitimate business interest to use the information provided to us for this purpose, so we can keep the service safe for all of our users. 


Communicating with you


We may use your personal information when we communicate with you, for example, if we are providing information about changes to our Terms & Conditions or if you contact us with questions. It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services. 




We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. Where required, we will obtain your consent before sending such marketing messages. 


We operate pursuant to Regulation 22(3) of the UK Privacy and Electronic Communications Regulations 2003 (“PECR”) which allows us to offer an opt-out instead of an opt-in for our newsletters. 


Exercising our rights 


We may use your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims, violations of law or our Terms and Conditions. 


Complying with our obligations 


We may process your personal information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law. 


Customising your experience 


When you use our Services, we may use your personal information to improve your experience with, such as by providing interactive or personalised elements on our Services and providing you with content based on your interests. 


Anonymised data 


We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose. 


How and when we share your personal information 

We may share your personal information with third parties under the following circumstances: 


When you post an enquiry 


Your username will be shown publicly on your page as well as to service providers who may be suitable for your event. The approximate location of the event, your service requirements, description and photos will also be displayed but these elements are usually not deemed to be personal information. 

We will share the details that you post to the service provider with whom you have made an enquiry. Only information that you post will be shared. 


When you express interest in a service offered by a vendor on 


We will share personal data via our website about you when you make an enquiry with the service provider or vendor in circumstances where you express interest in purchasing a product from a service provider or vendor.  

Your information will also be shared with our insurance partners to comply with our reporting and regulatory requirements where necessary. 


When there is a dispute between a person/party and a service provider/vendor 


In the event of a dispute, we will share the service provider and vendor’s address, email address and telephone number with the person/party at their request. At our absolute discretion, we may share other relevant information where we are legally permitted. 


Search engines 


Every Service Provider / Vendor has a public profile page which is displayed in search results to help generate interest from potential customers. The information we display on this page includes but is not limited to: company name, trading name, profile picture, feedback, company information, trade services, photographs and other information that you may provide us with. 


Service providers and business partners 


We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments, optimise services, supply online behavioural advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyse information. 

These service providers and business partners may include advertising agencies and fraud prevention agencies which will use your personal information only in the ways described in this policy. 


Group companies is owned by Obsidian Rock LTD., and we work closely with other businesses and companies that fall under the similar categories of business. We may share certain information about your usage of the site with for security, optimisation of products and services, and internal reporting. We do this for the purposes set out above.


Where required by law


We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.


In the context of a transaction 


We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Notice. 


Your rights over your personal information 


You have certain rights regarding the personal information we hold about you, subject to local law. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal data. You may request to receive a portable copy in a usable electronic format of your personal information. You also may have a right to lodge a complaint with your local data protection or privacy regulator. 

We encourage you to contact us at the contact information below to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time. 

Please note that we may require additional information from you in order to honour your requests. There may be situations in which we will not be able to comply with your request due to our regulatory obligations to governmental bodies. 

If you would like to discuss or exercise any rights you may have under law, please contact us using the contact details provided below. 


Information Security and Storage 


We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information. 

We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Service Providers / Vendors to help us prevent fraudulent activity e.g. trying to open multiple accounts. 


International Data Transfer 


Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the laws of your home country, and may be available to the government of those countries under a lawful order made in those countries. 

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protection for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us using the contact information below. 


Contact Us and Obsidian Rock Limited are the data controllers responsible for the personal information we collect and process. 


If you have questions or concerns regarding the way in which your personal information has been used, please contact our Data Protection Officer: 


Data Protection Officer
Obsidian Rock Limited
63-66 Hatton Garden,  

Fifth Floor, Suite 23 

London, EC1N 8LE 


We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence. 


Changes to the Policy


We may modify or update this Privacy Notice from time to time. If we make any revisions that materially change the ways in which we process your personal information, we will notify you of these changes before applying them. 


Cookie Policy 


Cookies and how they Benefit You 

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. 


Our cookies help us: 

  • Make our website work as you’d expect 
  • Save you having to login every time you visit the site 
  • Remember your settings during and between visits 
  • Improve the speed/security of the site 
  • Allow you to share pages with social networks like Facebook 
  • Personalise our site to you to help you get what you need faster 
  • Continuously improve our website for you 
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do) 

We do not use cookies to: 

  • Collect any sensitive information (without your express permission) 
  • Pay sales commissions 

You can learn more about all the cookies we use below 


Granting us permission to use cookies 

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect. 


More about our Cookies 

Website Function Cookies 

Our own cookies 

We use cookies to make our website work including: 

  • Making our searches and registration work 
  • Determining if you are logged in or not 
  • Remembering your search settings 
  • Remembering if you have accepted our terms and conditions 
  • Allowing you to add comments to our site 
  • Tailoring content to your needs 


There is no way to prevent these cookies being set other than to not use our site. 


Third party functions 

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. 

Our site includes the following which use cookies: 


  • Videos (powered by YouTube and other associated programmes) 
  • Google Maps 
  • Onsite messaging 
  • For customer satisfaction surveys 
  • Other embedded content 

Disabling these cookies will likely break the functions offered by these third parties.


Social Website Cookies 

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks. 


Site Improvement Cookies 


We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website. 


We use: 


Google Analytics to test different version of our pages. To opt out of Google’s internet tracking, visit gaoptout


Visitor Statistics Cookies 

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend. 


We use: 


Google Analytics monitors user activity on in order to identify problems and improve our website and optimise our marketing spend. To opt out of Google’s internet tracking, visit gaoptout


Advertising Cookies 

Cookies are widely used in online advertising. Neither us, advertisers, or our advertising partners can gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards


You can learn more about online advertising at You can opt-out of almost all advertising cookies at although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer. 


We use: 


Google AdWords and you can opt out of their cookies.
Facebook to learn more about their cookies and how to opt out.
Tiktok learn more about their cookies and how to opt out


Advertising Cookies 


You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves may pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc. to encourage you to come back to our site. We are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime. 


Google opt out of remarketing.
Facebook opt out of remarketing.


Turning Cookies Off 

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites 


It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.


Learn more about managing cookies with antispyware software


Cookie settings:
Internet explorer
Microsoft Edge


To find out more about cookies, including how to see what cookies have been set, visit or


How to contact us 

If you have any questions or concerns about our use of cookies and other tracking technologies, please send us a message via our contact us page.